Shipping policy

Where we ship

We ship across India only. We do not currently ship internationally. All prices are in Indian Rupees and include GST.

Shipping charges

• Orders of ₹5,000 or more: free shipping.
• Orders below ₹5,000: a flat ₹99 shipping charge, shown at checkout before payment.

The charge that applies to your order is always displayed in the order summary before you pay. If we change these rates, the rate shown at checkout is the rate you pay.

Dispatch and delivery times

• Dispatch: within 1–2 business days of a confirmed order.
• Delivery: typically 3–7 business days after dispatch, depending on your location.

Business days exclude Sundays and public holidays. Orders placed on a holiday are processed on the next business day. Remote PIN codes can take longer, and we will tell you if we know a delay is likely.

Tracking

Once your parcel leaves us, the tracking number and carrier appear on your order page under your account. Courier partners we use include [TODO: courier partners, e.g. Delhivery, Blue Dart, DTDC].

Delivery attempts

Couriers usually attempt delivery up to three times. If nobody is available, the parcel returns to us and we will contact you to arrange a re-dispatch. A re-dispatch may carry the shipping charge again.

Damaged or missing parcels

Inspect the parcel before accepting it. If the packaging is visibly damaged or opened, refuse the delivery and tell us the same day. If you discover damage after opening, contact us within [TODO: damage reporting window, e.g. 48 hours] of delivery with photographs of the item and the packaging, and we will arrange a replacement or refund under our Refund & Cancellation Policy.

Wrong address

We ship to the address entered at checkout. Tell us before dispatch if it needs changing — after dispatch we cannot redirect a parcel, and a delivery to a wrong address supplied by you is not refundable.

Questions

Shipping questions go to our contact page.